#002 – George and Charlotte sit down with superstars Jeff and Una Roy, owners of Excalibur Insurance in Clinton, Ontario, Canada.

In 2011, Jeff and Una Roy were facing stagnant growth and made a decision to take action to change their agency.

Today, their agency is thriving, their staff is happier, and they are enjoying the business more than ever before.

In this interview, Jeff and Una reveal:

• The first step they took toward transforming their agency
• How establishing a brand impacted their agency growth
• Why failure is good
• What they are doing to reward their staff
• The key question every agency owner must ask themselves

“Failure is a bruise, not a tattoo.” – Jeff Roy