Dr. Michelle Osborne — How the Department of Insurance is Using Technology to Serve Companies, Agents, and Consumers
Hear how the NC Department of Insurance has been able to continue to serve insurance companies, agents, and consumers during the COVID-19 pandemic and how the department is using technology to accomplish their mission.
#013 – Today’s guest is Dr. Michelle Osborne, Chief Deputy Commissioner of the North Carolina Department of Insurance.
In this interview, Dr. Osborne talks about the technology they’ve used to communicate with staff during the pandemic as well as how they’ve been able to continue the operations of the department while working remotely.
We also discuss the mobile app and how it’s helping agents and consumers get faster service.
Then, we dive into how the DOI has shifted to online continuing education and communication.
You can contact Dr. Michelle Osborne at firstname.lastname@example.org or 855-408-1212
Hosts & Guests
Dr. Michelle Osborne
#038 — Ron Berg, retiring director of the Agents Council for Technology (ACT) joins us to discuss how technology impacts customer satisfaction, the critical role of cyber security in agencies, and how insurtechs are helping agents serve their customers better.
Jes Lipson, CEO of Levitate joins us to talk about the lost art of keeping in touch and how doing it the right way can spur higher sales and higher agency value.