Are Your Customers and Prospects Really Hearing What You’re Saying?
Recently, two 911 calls highlighted a common problem –- we don’t always communicate clearly, even when we’re speaking the same language.
#028 – Recently, two 911 calls highlighted a common problem –- we don’t always communicate clearly, even when we’re speaking the same language.
We’ll listen to the 911 call and then talk about how it applies to our conversations with customers, prospects, and others we do business with.
Hosts & Guests
Outlook: Challenges and Opportunities Facing The Insurance Industry— Episode 39
George Robertson and Charlotte Hicks look at some of the main challenges facing agents this year and three ways to be successful in 2023.
Ron Berg: How ACT Helps Agencies Leverage Technology to Build Agency Value — Episode 38￼
#038 — Ron Berg, retiring director of the Agents Council for Technology (ACT) joins us to discuss how technology impacts customer satisfaction, the critical role of cyber security in agencies, and how insurtechs are helping agents serve their customers better.