Ron Shroyer: Leveraging Data to Add Value to Your Customers and Your Agency
What you don’t know about your customers can hurt you — and them. In this episode, we talk with Ron Shroyer of Aureus Analytics about how Donna for Agents is helping agents improve their customer experience, increase retention, and grow their agencies.
#034 – What you don’t know about your customers can hurt you — and them. In this episode, we talk with Ron Shroyer of Aureus Analytics about how Donna for Agents is helping agents improve their customer experience, increase retention, and grow their agencies.
There’s no question, we’re living in the age of data analytics. Companies outside of the insurance industry are using it to provide a better customer experience so your agency customers expect that level of service from you too.
Listen in as we dive into the topic and discuss…
- What customers have been trying to tell us for years… and we haven’t been hearing
- Why looking back at past data isn’t enough and how to be proactive
- How the SentiMeter ® score helps you save your accounts
- The role unstructured data plays in improving customer loyalty
- How Donna seamlessly drives higher profitability
Plus, we discuss the move toward API-driven integrations that are improving the ease of doing business for agencies.
See a demo and get more information about Donna: DonnaForAgents.com
Hosts & Guests
George Robertson and Charlotte Hicks look at some of the main challenges facing agents this year and three ways to be successful in 2023.
#038 — Ron Berg, retiring director of the Agents Council for Technology (ACT) joins us to discuss how technology impacts customer satisfaction, the critical role of cyber security in agencies, and how insurtechs are helping agents serve their customers better.