The Insurance Agency Trendsetters Podcast

Episode 038

Ron Berg: How ACT Helps Agencies Leverage Technology to Build Agency Value

May 17, 2022

Ron Berg, retiring director of the Agents Council for Technology (ACT) joins us to discuss how technology impacts customer satisfaction, the critical role of cyber security in agencies, and how insurtechs are helping agents serve their customers better.

#038 — Ron Berg, retiring director of the Agents Council for Technology (ACT) joins us to discuss how technology impacts customer satisfaction, the critical role of cyber security in agencies, and how insurtechs are helping agents serve their customers better.

Listen in as we talk with Ron about:

  • How the customer experience has changed and how it impacts workflows
  • What technology touchpoints agents need to implement to build customer loyalty
  • How to get access to the ACT resources for free
  • The critical role cyber security plays in your technology strategy and the cyber guide developed by ACT
  • The emerging technologies that impact agents and their clients
  • Where tech is working and where improvement is needed

We also talk about how agencies have adapted with the challenges of the last two years.

Links:

Find out more about ACT: IndependentAgent.com/ACT

Email ACT: ACT@IIABA.net

Hosts & Guests

Charlotte Hicks

George Robertson

Ron Berg

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