Ron Berg: How ACT Helps Agencies Leverage Technology to Build Agency Value — Episode 38
#038 — Ron Berg, retiring director of the Agents Council for Technology (ACT) joins us to discuss how technology impacts customer satisfaction, the critical role of cyber security in agencies, and how insurtechs are helping agents serve their customers better.
A Look Back at 2021 and a Look Ahead to 2022 — Episode 035
George and Charlotte look back at highlights from the last year and give their predictions for the industry in 2022
Ron Shroyer: Leveraging Data to Add Value to Your Customers and Your Agency — Episode 34
What you don’t know about your customers can hurt you — and them. In this episode, we talk with Ron Shroyer of Aureus Analytics about how Donna for Agents is helping agents improve their customer experience, increase retention, and grow their agencies.
Wunderite: How Making Customers Your Focus Benefits Everyone — Episode 33
#033 – One form. 550 fields. Agents hate it. Customers hate it. But now there’s another way. Discover how Wunderite has transformed the information-gathering process so it’s simple, effective, and customer-friendly.
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